IT Field Engineer

Full Time
Executive
$2500 to $5000

Roles and Responsibilities
Overall Job Objectives

• Assist in studying clients’ office system, identifying areas for improvement and determining proper solutions for customers.

Core Responsibilities

• Delivering the desired customer service experience that improves customer satisfaction, maximizes customer retention and increases profitability.
• To identify, diagnose and rectify any errors or technical issues in computer hardware’s, software’s, services, its applications and to recommend effective remedies
• Responsible for taking offer application and technical support for uses
• Respond and resolve the support requests/service tickets (Tie workflow to schedule and comprehend customer requirements)
• Provide reactive and proactive support to business units taking into consideration all the critical issues aspects.
• Coordinate projects along with reviewing the operational manual
• Build positive relationships and able to work closely with multiple parties (customers and vendors) on a daily basis.
• Maintain inventory of tools, fixtures and procurement
• Document processes to share information across the organization
• Other duties as assigned

Requirement

• ITE and above.
• Proven Field Service experience
• Possess deep technical knowledge to address computer hardware and software systems, networking, wireless, internet configuration and troubleshooting skills with an eye of attention to details.
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.